Creditors Interchange Compliance

Relationship Respect Results Creditors Interchange B2B

Memberships

Creditors Interchange makes it a priority to stay on top of all changes and developments that relate to the recovery of past due accounts. With our membership in the American Collectors Association (ACA) and association with other organizations, we have access to updates and developments through a worldwide network of contacts.

•	Member American Collectors Association since 1965 (ACA)
•	Member Consumer Bankers Association
•	Member ACA Government Service Program (GSP)
•	Member National Council of Higher Education Loan Programs, Inc. (NCHELP)
•	Member Western New York Credit Association
•	Member of The National Attorney Network
•	Member Educational Accounts Receivable Management Association (EARMA)
•	Member Kentucky Association of Student Receivables Officers (KASRO)
•	Member Ohio Bursar Association (OBA)
•	Member New York State Organization of Bursars and Business Administrators (NYSOBBA)
•	Exhibitor at National Association of College and University Business Officers (NACUBO)
•	Exhibitor at Minnesota Collection Network (MCN)
•	Exhibitor at Professional Development Group (PDG)
•	Exhibitor at Fiscal Officers of Colleges and Universities (FOCUS)
•	Exhibitor at Thomson Media Conferences
•	Exhibitor at London Bridge Users Conference

In addition, we are dedicated to keeping our clients abreast of the changes in the industry through our corporate news letter & press releases.

News & Events

Creditors Interchange B2B Compliance

Creditors Interchange’s collection system utilizes automated work standards to ensure all accounts are worked efficiently, effectively and in compliance with all Federal, State and Local laws and regulations.

Compliance Photo 1 Creditors Interchange B2B

Complaint logs utilized to track complaints by client and type.

Compliance Photo 2 Creditors Interchange B2B

FDCPA re-testing done on a yearly basis.

Licensing and Standards
All letters are customized by state to comply with various licensing and consumer protection requirements.

Our telephone system ensures that all outbound calls can only be made between the hours of 8:00am and 9:00pm local time.

In-house Auditors monitor collectors to ensure compliance.

CI uses State Law Pop Up Screens that advise the collector if the State the consumer resides in has more restrictive laws than the FDCPA prior to viewing the account.

Compliance Memos - Collection Associates receive weekly compliance memo’s stressing the importance of specific laws as well as compliance updates, which point out changes in the industry.

Complaint logs utilized to track complaints by client and type.

Personnel
All collection personnel are tested on Federal, State and Local laws utilizing the American Collectors Associations computerized testing software.

Personnel can not perform collections unless they receive a score of ninety percent (90%) or higher on FDCPA test.

FDCPA re-testing done on a yearly basis.

Collection personnel are required to sign a statement of compliance with all Federal, State and Local requirements, including: the FDCPA, the Privacy Act of 1974 and the Fair Credit Reporting Act..

Weekly Compliance Council - Made up of Executive Management and held to review regulatory, consumer and monitoring complaints. Progressive discipline and re-training are the two main tools utilized in correcting employee behavior.